Refund policy

Hair Product Refund Policy

We want you to be happy with your purchase. This policy applies to hair products purchased from Barbers@Unit6.

Products purchased in the barbershop

If you change your mind, we can accept a return within 14 days of purchase provided that:

• The product is unused and unopened.

• Any hygiene seal remains intact.

• The product is in its original, resalable condition.

• You provide proof of purchase.

Approved returns will be refunded to the original payment method.

For hygiene reasons, we cannot accept opened or used hair products unless they are faulty.

Products purchased online

You may cancel your order within 14 days of receiving it. Once you tell us that you wish to cancel, you have a further 14 days to return the product.

Products must be unused, unopened and returned in their original condition. We cannot accept a return if a hygiene seal has been broken, unless the product is faulty.

The customer is responsible for return postage when returning an unwanted product. Original standard delivery charges will be refunded where required by law. Additional charges for express or upgraded delivery are not refundable.

Faulty, damaged or incorrect products

If your product is faulty, damaged, not as described or you have received the wrong item, please contact us as soon as possible.

We may ask for photographs or other information so that we can resolve the issue. Depending on the circumstances, we will offer a replacement or refund and cover reasonable return costs where applicable.

Proof of purchase

We may ask for a receipt, order confirmation, bank statement or another reasonable form of proof that the product was purchased from Barbers@Unit6.

Receiving your refund

Once an approved return has been received and checked, the refund will be issued to the original payment method. Please allow several working days for your bank or payment provider to process it.

Your statutory rights

Nothing in this policy affects your rights under UK consumer law.